Version 1.0. This policy sits alongside our Terms of Service.
Your Australian Consumer Law rights come first. Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a service is not provided with due care and skill, or is not fit for a purpose you told us about, you may be entitled to a remedy. Nothing in this policy limits those rights.
Founding membership is free — there's nothing to pay and nothing to refund.
Where we offer paid plans, prices are shown in Australian dollars on our Membership page. Subscriptions renew automatically for the stated period (for example, monthly) until you cancel. One-off purchases are charged once.
If you cancel a subscription within 7 days of being charged, we will refund the unused portion of that period on a pro-rata basis. After 7 days, subscription fees for the current period are non-refundable — except where the Australian Consumer Law requires otherwise (see below). This applies to each subscription charge, including renewals.
One-off purchases are non-refundable (for example, a one-off Concierge package), except where the Australian Consumer Law requires otherwise. Please choose carefully before you buy.
You can cancel a subscription at any time from your account, or by emailing us at support@aussiedate.site. Cancelling stops future renewals. Where a refund is due under the 7-day window or the Australian Consumer Law, we'll process it to your original payment method.
Because membership gives you immediate access to the Service, we are not required to provide a refund for change of mind once the subscription 7-day window has passed, and one-off purchases are not refundable for change of mind. Any goodwill refund is at our discretion.
Regardless of the 7-day window, you are entitled to a remedy (which may include a refund) where required by the Australian Consumer Law — for example, if:
Approved refunds are made to your original payment method via our payment provider (Stripe) within a reasonable time.
Paid event tickets, where offered, are non-refundable unless we cancel the event, in which case tickets for that event are refunded. Any different terms for a specific event will be shown at the time of purchase.
If you think you've been charged incorrectly, contact us within a reasonable time and we'll investigate and put it right.
support@aussiedate.site · Phone 0480 048 948
Operator: The Handy Man To Know (ABN 70 545 298 533)
